Our outbound call center services start with our call center agents who are trained in customer service and techniques to sell your product and professionally conduct your campaign. Our agents are continually being trained to ensure they are always operating to maximally benefit your business and your outbound campaign. With each call center account, our agents are trained for your business and your product.In today’s ever-changing world, you need an outbound call center partner who is equipped to provide you with the expertise, the personnel and the facilities to handle your most important outbound call center projects. Stateside Call Center is YOUR SOLUTION! These services include:
Telemarketing
We specialize in outbound telemarketing projects because we are first and foremost a service organization with a focus on client acquisition and retention. We provide our clients with sales, up-selling, and cross-selling techniques that will exceed even their most aggressive sales and retention objectives.
Finding an outbound telemarketing center that specializes in sales is a difficult task. Effective telemarketing sales require a combination of strategy, technical support, implementation, and sales culture to produce profitable results. Stateside’s call centers can provide your business with a high quality, well trained sales team rarely found in outbound telemarketing centers. In addition, Stateside’s staff is highly skilled at offering up-selling and cross-selling, while still providing your customers with the high quality service that they expect.
Our efficient project management and process flow allows Stateside to begin projects on time, meet goals, avoid IT complications, and complete projects in the designated time frame, resulting in profitable outbound telemarketing campaigns and optimum client satisfaction.
Through our MyQuality Database, we provide key benefits with each outbound telemarketing project such as:
• Dedicate Team Management
• Real Time Reporting
• Anytime Monitoring
• Live Communication to CSR’s
• Full Access to Data at All Times
• State-Of-The-Art Equipment
• Sophisticated Database
• Proven Results
Campaign Management
Regardless if a campaign proves to be running great; inevitably, changes must be made to tune the campaigns and keep them running optimally. Our campaign and list management capabilities provide a robust set of parameters that ensures your campaigns run smoothly.
Administrators can import and export lists, filter the lists for dialing, and adjust extensive configuration and calling profile options, even while campaigns are running. Each campaign can utilize its own set of dispositions or outcomes, which are used throughout our MyQuality database to track campaign results. Agents can participate in multiple campaigns, which include priority settings to ensure that when agent availability is limited, the most important campaigns are prioritized.
By leveraging our easy-to-use list and campaign management features, you will be able to optimize the performance of your campaigns, resulting in increased agent productivity and sales revenues.
Market Research/Telephone Surveys
Phone surveys and telephone interviews are some of the fastest ways to do market research. Telephone surveys delivered by skilled interviewers offer respondents the opportunity to give in-depth answers to open-ended questions and offer more control over how to present the interview questions: one question naturally flows into the next logical question, avoiding skips and incompletes.
Our agents know how to accurately probe to receive complete responses to the questions they ask. Respondents generally show a greater interest in answering questions about sensitive topics in telephone surveys and interviews versus in-person interviews. Telephone surveys make it easier to ask questions of hard to reach groups. Telephone surveys provide a fast way to collect useful information for market research, political action and more.
Customer Retention/Loyalty Programs
Customer retention is not only an extremely effective and profitable strategy. We view this strategy as more than a privilege, but in fact, a necessity. A business cannot succeed without customers. As a result, we will design a customer care program tailored to your company’s individual needs.
Stateside focuses on optimizing each existing customer relationship. When properly handled, a complaint can actually become a positive experience. By handling the situation optimally in the eyes of the customer, you become a hero. Our call center focuses on delivering the customer experience. We provide consistent service and continue to enhance our customer contacts. We have customer care experience, and we put that experience to work every day for you. Our experience spans all industries and applications, but with a common thread of customer care and retention.
Billing/Collections
Our state-of-the-art receivable MyQuality management system and trained workforce will maximize quick recovery of bad debt. With an amazing adaptability, our systems can tailor reporting programs to meet our clients’ requirements. It even helps us to receive and dispatch data by diskette, e-mail and direct access to our clients’ computer system. Versatility and reliability of our collection services help our clients get the most from their collections partner.
Our outbound services can benefit you in:
• Better Recovery Rate
• 24/7 Support
• Follow Up Payments
• Cost Reduction
• Bottom Line Growth
• Reduced Receivables Delinquency
Up Selling/Cross Selling/Lead Generation
We provide skilled agents at substantial cost differential for sales campaigns, strategies, or programs like email marketing, telemarketing, telesales, cold calling or simply to achieve a dynamic flow in the sales and marketing process through up-selling and cross-selling. The repeatable and sustainable business processes designed by our sales and technical professionals with comprehensive business experience ensures you success.
We provide:
• Greatly improved lead generation effectiveness
• Effective prospecting
• Access to qualified and experienced sales force
• Introduction of new sales strategies
• Utilization of new technologies at less investment
• Savings on HR and training costs
• Early elimination of non-buyers
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