MyQuality (TM) Database

The Industry Standard In Call Center Reporting & Management

Overview

MyQuality our specialized call center database is so easy to use with its flexible reporting features, it has become the industry standard. We know that every company’s culture and needs are different. J.Lodge can customize MyQuality to fit your needs precisely so you can obtain reports fulfilling your requirements, identify opportunities, and measure results. Any information you need is at your fingertips allowing you to track the progress of your teams or individuals. All data is available in customizable formats to fit your specific needs.

Keeping a handle on expenses is part of the job for most of us. MyQuality helps you do just that. Track what works and what doesn’t. Find the waste and potential points of financial drain. Be able to make informed decisions based on the information provided by MyQuality. As your company grows, so does your database needs. MyQuality wascreated to allow it to easily grow and adapt with you. Is it possible that your company could experience growth? If so, MyQuality can handle it.

Features

• Customized Dashboards for All Levels of Management and Employees
• Easy to read Reporting and Trending
• Unlimited Reporting and Dashboards
• Unlimited Ability to Report, Cross Correlate and Trend Any Data Point
• On Demand Ad-Hoc Reporting
• Unlimited Emailed Alerts and Reports
• 60 Day Online Storage of All Recording and Audit Data
• Archived Data and Compiled Reporting Available Indefinitely
• 24×7 SSL secure access with login and password

Advantages

• MyQuality will make your data transparent and easy to read allowing the user maximum flexibility in changes to the database and constantly changing reporting needs. Our reporting tool also will distribute data that may otherwise be neglected or ignored. MyQuality is so easy to use and is accessible through an internet browser (no need to install any software on your computer to access the site).

• Access to MyQuality can be obtained from any location using a usernames and password. As an added security feature, MyQuality can also be locked down through IP control (You can set which IP ranges are allowed to access the site). Ensuring security and integrity are maintained, every user on MyQuality is assigned a role (supervisor, team lead, quality manager, etc). Each role may have their own Dashboard that will appear when they log in allowing the specified user to focus on the data that matters the most.

• Reports can automatically be emailed to users through Scheduled Reporting and Email Alerts. The user will receive the actual report in their email and can click on the report to pull up the information in MyQuality. (For example, you want the team leads to be aware of their team’s quality scores each week – A report summarizing the team’s scores will be sent to their inbox every Monday morning at 8 am.)