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Our Multilingual Agents Are Ready To Take Your Calls |
Does your call center receive calls from Spanish speaking customers? How do you monitor these calls for quality assurance? Today, the Hispanic population is estimated at over 40 million people and is the fastest growing demographic in the United States. If you haven’t yet considered creating a focused marketing effort or uniquely providing customer service options to this group of customers, they may be turning to your competitors. These calls cannot be ignored.
About The U.S. Hispanic Market:• Market data indicates the Hispanic ethnic group in the United States currently represents nearly $700 billion of buying power per year
• Hispanic buying power is projected to reach $1 trillion by the year 2010 • 60% percent of U.S. Latinos say they best comprehend and respond to native Spanish-speaking representatives • 54% percent of U.S. Latinos say they are loyal to marketers who support Hispanic communities We have a highly trained staff of call analysts who speak and analyze calls in Spanish. This staff is trained to the same standards as all of our call analysts; however, they’re fluent in Spanish and can give the same quality analysis of a call in Spanish as we do for all other calls. We have the expertise in giving these calls the same follow up treatment of identifying trends, analyzing individual performances, offering plans of action and follow up monitoring to measure improvement. Our Agents Provide:• Superior Quality Assurance, Accurate Data Capture
• Bilingual Call Monitoring Services • Private Secure Networking, VPN & Firewall Security • Full statistical Daily Call Activity Reporting • Program and Script Development for the Hispanic Market Make sure you are giving your Spanish speaking customers the same attention and the same quality service that you offer to everyone else. Start monitoring these calls today! |
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