J.Lodge Employee Model

Meet Our Team

Experience The Very Best With J.Lodge

We are the first quality service company to fully integrate Americans with disabilities in an at-home office structure. For over 10 years, we have continuously met and exceeded our clients’ expectations by delivering improved results in areas such as quality adherence and cost reduction.

The business acumen of our analysts supersedes our competition, providing the level of service your business needs. Our agents are highly educated, U.S. based, persons with disabilities. Our employee base consists of individuals from a multitude of professional backgrounds, each applying the relevant knowledge and training to the science of call monitoring.

OUR ANALYSTS ON AVERAGE ARE:	Partner With Us!!
•College Educated (3-4 Yrs) •Business Experienced (5+ Yrs) •Trained in Your Industry •Dedicated Solely to Your Account •Certified to Your Standards

College Educated

One of the biggest problems companies face is the task of finding a qualified candidate that meets the educational background needed to perform the daily job functions. On average, the traditional agent has a HS or G.E.D diploma with no or little college education. For that reason, it is a daunting task in finding a highly educated agent who has the educational background in business, computers (technical), writing and oral training to properly address the needs of call centers and customer care environments of today. Here at J.Lodge, we have obtained the tools and resources in providing College Educated agents at prices that rival offshore providers. The educational background our agents possess varies from Bachelors, Masters, PHDs to A+ Certified, MSCE Certified and CCNP Certified. At J.Lodge, we take pride on the expertise our agents offer our clients.

Business Experienced

Often, your business and customer service operations are negatively affected because an employee acted improperly or did not react fast enough to address the need of the customer or the situation. At J.Lodge, our agents are industry professionals who know exactly how to react to your business and deliver the proper attention needed for any unforeseen circumstance. On average, our agents have over 7 years of experience dealing with a variety of issues that include handling upset customers, knowing how to answer questions in a logical manner, multi-tasking to solve the problem and how to remain calm and stress free during tough situations.

Trained In Your Industry

To ensure that our employees are a perfect match with your company, we have a large selection of qualified trained professionals from a variety of backgrounds that are experienced in your line of business. Furthermore, we take extraordinary steps in training and qualifying all of our agents to meet your expectations. Prior to joining our team, all of our agents attend training in a virtual classroom environment conducted by our corporate training department.

Dedicated Solely To Your Account

Often, other quality service companies rotate agents through different accounts for the sake of streamlining operations and providing a proposed objectivity to your operations. However, we believe that objectivity can be maintained while simultaneously employing a dedicated team of agents for your needs. Being 100% dedicated to your account, our agents will not only be more knowledgeable to your business but also become the experts on handling your business processes. We guarantee it!

Certified To Your Standards

We believe that partnership is the key to certification. Our training department will partner with you to develop the curriculum needed to properly train our agents on all of your guidelines and expectations. From there, our corporate training team and the team leads will work with our analysts to certifying them to your standards. Let us show you how we can develop a training program that gaurantees quality performance.

See Our Executive Team