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Arrow Down Image Pointing Down To Main ContentJ.Lodge Company Mission

Quality Call Services Company offering services in call monitoring, call center & employee contracting services

Our Committment To You And Your Organization
Our mission is to deliver world class quality services at prices that rival offshore providers. We provide ROI through our highly educated employee model consisting of physically Americans with disabilities with years of business and customer experience executing services in quality call monitoring, call center operations and employee contracting. We guarantee delivery of a highly efficient, lower cost programs that will increase total customer satisfaction.

Value Statement:

Through our unique employee model, we will streamline your business processes, reduce your costs and improve your current operations. We guarantee value in our:

Quality Call Monitoring

- Improving Customer Perception
- Accurate Resolution & Trouble Shooting
- Adherence to Policy & Procedure
- Qualitative Feedback Through Reporting & Coaching Comments

Call Center Operations

- Improved First Call Resolution
- Reduced Average Handle Time
- Reduced Transfer Rate
- Efficient Agent Performance

Emergency Contact Center Operations

- Accurate and Reliable Information
- Providing A Multi Skilled, Dedicated and Trained Workforce
- Ability to activate 10,000 agents in 35 minutes
- 24/7 Live Crisis Trained Agents

Employee Contracting

- Lowered In-House Costs
- Multi Skilled, Dedicated and Trained Workforce
- Quick & Efficient To New Project Startups
- Accurate In Getting The Job Done Right The First Time