Mystery Calling

J. Lodge mystery calling (aka mystery shopping) programs allow precise measurement of specific core competencies.
Mystery shops or mystery calls can be placed to an inbound call center within a concentrated time frame providing vital intelligence quickly and accurately.
As with all J. Lodge programs, each call can be digitally recorded and provided along with the call score card online for your immediate access. Coaching
comments by your J. Lodge Analysts are included with each scorecard utilizing time markers to allow for the most efficient use of information
right to the agent level. Management reports are also provided online along with a predefined schedule of management meetings with the J. Lodge Client Strategies staff.

Our Mystery Calling programs will deliver the most precise verification of your specific procedures and training.

FEATURES

  • Dedicated Highly Trained Analyst Team
  • Predefined Mystery Call Sampling Plan
  • Digitally Recorded Calls Available
  • Web Accessible Scores
  • Data Reports with drill down
  • Monthly Calibration Meetings
  • Instant Notifications

All America Works

The tremendous success enjoyed by J.Lodge and its clients is due solely to the "Employee Model" adopted by J.Lodge founders, Mike and Kolleen Schrider, at the company's inception. This model is defined as highly educated individuals with many years business management experience who have become physically disabled due to injury or illness. Over two thirds of the nations 23,000,000 disabled were once in our workforce and desperately wish to return to a part time home based career. Technology allows us to match these dedicated professionals to high level call center functions throughout the USA.

All America Works represents the Schrider family's effort to bring this incredible employee model to the attention of the entire call center industry.

Please contact Mike Schrider at
888-354-5050 ext 101
for more information.

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J.Lodge
13650 Fiddlesticks Blvd., Suite 202-284, Ft. Myers, FL  33912
Toll Free: 888-354-5050  Email:

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