MyQuality (TM) Database

The Industry Standard In Quality Call Database and Reporting Management

Overview

MyQuality, our specialized call center database, is so easy to use, it has become the industry standard. We know that every company’s culture and needs are different. J.Lodge can customize MyQuality to fit your needs precisely so you can obtain reports to fulfill your requirements, identify opportunities, and measure results in an objective manner. Any information you need is right at your fingertips, allowing you to track the progress of your teams or individuals. All data is available in customizable formats to fit your specific needs.

As your company and quality program grow and change, so do your database needs. MyQuality has been created to allow for flexible growth without the growing pains. Is it possible that your company could experience growth? If so, MyQuality can handle it.

Features

• Customized Dashboards for all levels of management and employees
• Easy to read reporting and trending
• Unlimited reporting and dashboards
• Unlimited ability to report, cross correlate and trend any data point
• On demand ad-hoc reporting
• Unlimited emailed alerts and reports
• Online storage of all recording and audit data
• Archived data and compiled reporting available indefinitely
• 24×7 SSL secure access with login and password

Advantages

• Flexibility

• Accessibility

• 24/7 Reporting