Multi – Language Call Monitoring

Quality Call Services Company offering services in call monitoring, call center & employee contracting services

Our Multilingual Agents Are Ready To Take Your Calls

Does your call center receive calls from multilingual speaking customers? How do you monitor these calls for quality assurance? Today, the multilingual population is estimated at over 40 million people and is the fastest growing demographic in the United States. If you have not yet considered creating a focused marketing effort or uniquely providing customer service options to this group of customers, they may be turning to your competitors. These calls cannot be ignored.

We have a highly trained staff of call analysts who speak and analyze calls in many mulilingual formats. This staff is trained to the same standards as all of our call analysts, however, they are fluent in many languages and can give the same quality analysis of a call as we do for all other calls. We have the expertise in giving these calls the same follow up treatment of identifying trends, analyzing individual performances, offering plans of action and follow up monitoring to measure improvement.

Our Analysts Provide:

• Superior quality assurance, accurate data capture
• Mulilingual call monitoring services
• Private secure networking, VPN & Firewall Security
• Full statistical daily call activity reporting
• Program and script development for the multilingual markets

Make sure you are giving your multilingual speaking customers the same attention and the same quality service that you offer to everyone else. Start monitoring these calls today!