J.Lodge Outsourced Call Monitoring, Customer Care Monitoring, Call Center Solutions, 3rd Party remote call monitoring, Call Recording, Customer Satisfaction Survey, Mystery Calling, Call Audit Reporting, Benchmarking, Trending

If you are a Call Center Manager, Quality Manager, President of a Company or even an Owner of a Business that has a call center, you are here for one reason…you are considering outsourcing your call center’s quality monitoring. Perhaps you are unsatisfied with your current Quality Monitoring Solution, looking for something better, or maybe you don’t have one.

Companies who have outsourced their Call Center Quality Monitoring come to J.Lodge for many different reasons, but all benefit in the same exact way…Results.

J.Lodge provides Call Center Quality Monitoring, Mystery Calling, and Customer Satisfaction Surveys, all of which drive change in your organization to reduce your costs and improve your profitability. The reasons you are here may be many, but the goal is the same, to turn your Quality Investment into Results.

Why J.Lodge?

COST & BENEFIT
GUARANTEE RESULTS
OUR U.S. BASED ANALYSTS

Cost & Benefit

Our unique business model allows us to lower your initial cost of quality by at least 50% while providing you with the highest Return on Investment of your Quality Monitoring dollar. Our processes and analyst teams save you money and drive change to help make your company more money.

Quality is more than saving money on the monitoring itself… it’s about getting results from your monitoring.

Guaranteed Results

We are confident that by working with our customized program your that we guarantee our services in writing…

If you are not satisfied within the first 90 days of working with J.Lodge, you will have no further obligation.

Our US Based Analysts

Our analysts are 100% US based citizens, and are the highest qualified analysts in the industry. With an average education of almost 4 years of college and 5 years of business experience, the quality of our people is second to none.

Our unique business model allows us to attract this quality of people all while remaining competitive with the costs of those companies who offshore this same work… click here to find out how!