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A Quality Monitoring Company |
| At J.Lodge, our primary focus is to develop and improve the customer service experience within our clients’ operations. We provide solutions that improve on the customer care experience within call centers through call, email and chat monitoring as well as customer satisfaction surveys. Through our unique employee model, we are able to provide quality call services at prices that rival offshore providers.
Our agents, despite having suffered an illness or injury during their professional career, still yearn for the opportunity to apply their skills within a business environment. Recognizing this need, J.Lodge structured our entire employee model around persons with disabilities – providing them a platform to succeed by allowing them to apply their expertise to our client base, while removing some of the traditional barriers that persons with disabilities face. This employee model has been the backbone of J.Lodge’s success and it is what differentiates our company from our competitors. Through our model, we offer a unique blend of flexibility, professionalism and experience to our clients.Our business enables us to deliver an array of services that help you reduce costs and increase your company’s revenue while improving your customer service experience. We have a proven track record of success with our clients and can accredit this success to our dedicated quality management team and unmatched employee model.
“We are the only company in this industry that has zero turnover” says Mike Schrider, President and Founder. “The opportunity for our agents to work for you provides an opportunity of a lifetime. You will not find a more dedicated employee.” |
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