Company Profile

Quality Call Services Company offering services in call monitoring, call center & employee contracting services

A Quality Monitoring Company

About UsJ.Lodge is the premier provider of contact center services in the world, bringing an unmatched level of service to your organization through our visionary database system, adherence to quality, and unmatched employee model. For over 11 years, J.Lodge has provided results driven feedback to our clients, allowing each to implement change that directly affects the bottom line.

Founded in 1999, J.Lodge has over a decade’s worth of experience and has developed into the leader in the science of quality monitoring and customer satisfaction.

Company History

J.Lodge’s visionary founders have played a critical role in the success the company has realized over the last decade. Taking a unique approach to third party quality monitoring, Mike and Kolleen Schrider started J.Lodge to offer a cutting edge service while bringing an unparalleled social focus to the industry.

Inspired by a friend with cerebral palsy, the Schrider’s adopted a remarkable employee model upon J.Lodge’s founding—the mission of the company would be to employ persons with disabilities in a nationwide, virtual environment, bringing much needed job opportunities to a well educated, yet surprisingly under-employed segment of the population.

J.Lodge began testing the virtual, at-home structure about one year into its founding and today proudly employs over 220 persons with disabilities in over 42 states. This unique employee model allows J.Lodge to access incredible talent throughout the United States, offering clients the highest level of service. The ability to eliminate the traditional barriers to entry that persons with disabilities face has provided countless jobs to an incredibly deserving individuals.