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About J.Lodge Call Monitoring |
| A division of the J.Lodge Corporation, the primary focus of J.Lodge Quality Call Monitoring is to develop and improve the customer service experience within our client’s operations. We provide quality assurance solutions that improve on the customer care experience within call centers and that increase the operating efficiency of a call center. Through our unique employee model we are able to provide quality assurance services at prices that rival offshore providers. Our agents, despite having suffered an illness or injury during their professional career, still yearn for the opportunity to apply their skills within a business environment. Recognizing this need, J.Lodge structured our entire employee model around Americans with disabilities – providing them a platform to succeed by allowing them to apply their expertise to our client base. This employee model has been the backbone of J.Lodge’s success and is what differentiates our company from our competitors.
Through our model, we offer a unique blend of flexibility, professionalism and experience to our clients. We have a proven track record of success with our clients and can accredit that to our dedicated quality management team and unmatched employee model. “We are the only company in this industry that has zero turnover” says Mike Schrider, President and Founder, “The opportunity for our agents to work for you provides the self- esteem lost at the time they became physically disabled. You won’t ever find a more dedicated employee.” |
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