Our Employee Model

Meet Our Team

OUR ANALYSTS ON AVERAGE ARE:	Partner With Us!!
•College Educated (3-4 Yrs)•Business Experienced (5+ Yrs) •Trained in Your Industry •Dedicated Solely to Your Account •Certified to Your Standards

College Educated

One of the biggest problems companies face is the task of finding a qualified candidate that meets the educational background needed to perform the daily job function. On average, the traditional agent has a HS or G.E.D diploma with no or little college education. For that reason, it is a daunting task in finding a highly educated agent who has the educational background in business, computers (technical), writing and oral training to properly address the needs of call centers and customer care environments of today. Here at J.Lodge, we have obtained the tools and resources in providing college educated agents at prices that rival offshore providers. The educational background our agents possess varies from Bachelors, Masters, PHDs to A+ Certified, MSCE Certified and CCNP Certified. At J.Lodge, we take pride on the expertise our agents offer our clients.

Business Experienced

Often, your business and customer service operations are negatively affected because an employee acted improperly or did not react fast enough to address the need of the customer or the situation. At J.Lodge, our agents are industry professionals who know exactly how to react to your business and deliver the proper attention needed for any unforeseen circumstance. On average, our agents have over 7 years of experience dealing with all sorts of issues that include handling upset customers (empathizing when needed), knowing how to answer questions in a logical manner, mutli-tasking to solve the problem and how to remain calm and stress free during tough situations. Our agents have seen it all and know exactly how to handle your customer.

Trained In Your Industry

To ensure that our employees are a perfect match with your company, we have a large selection of qualified trained professionals from all types of background that are experienced in your line of business. Furthermore, we take extraordinary steps in training and qualifying all of our agents to meet your expectations. Prior to joining our team, all of our agents attend our training where a virtual classroom environment is conducted by our corporate training department.The training is set up to communicate and teach the our client’s internal operations. We make sure that our employees are 100% ready for your business.

Dedicated Solely To Your Account

Often, other quality services rotate their agents amongst different accounts for the sake of streamlining their operations and providing a proposed objectivity to your operations. However, we believe that objectivity can be maintained while keeping a dedicated team of agents for your needs. Being 100% dedicated to your account, our agents will not only be more knowledgeable to your business but also become the expert on handling your business processes. We guarantee it!

Certified To Your Standards

We believe that partnership is the key to certification. Our training department will partner with you to develop the curriculum needed to properly train our agents on all of your guidelines and expectations. From there, our corporate training team along with our Quality Services Delivery Managers will work with our agents in certifying them to your standards. A final assessment is given which the agent must pass in to qualify for your team. Let us show you how we can develop a training program that guarantees quality performance.

See Our Executive Team