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Arrow Down Image Pointing Down To Main ContentCall Center Representative Training

Quality Call Services Company offering services in call monitoring, call center & employee contracting services

We Are The Call Center Training Experts
Nothing is more essential than the contact that a call center representative has with your customers. It is essential to the center and to your business that they are given the right training, attention, tools, and incentives to make them successful. When your agents are successful, the contact center will be successful. It is important to have confidence in the call center that you choose as they are an extension of your business. It is important to have confidence that your center has highly qualified and trained representatives to handle your calls.

OUR TRAINING PROGRAM

At J.Lodge we know that having well trained employees is the only way to offer consistent high quality customer service. We will help you to develop and implement training for your call center workforce. From the initial training through follow up at 30, 60, and 90 days and beyond, we can help you with this important function. Our training departments consist of quality professionals of all levels that will teach innovative methods of improving your quality care program.

When areas are revealed where additional training could enhance customer service, we help you develop and implement a plan that will result in measurable improvement and customer satisfaction.

Let us help you prepare your employees for success as they begin their careers and then help them to continually become better representatives of your company.

Our Training Focus Revolves Around:

• The Roles and Responsibilities of a Call Center Staff
• Preparing Yourself to Deliver Quality Service
• Communicating Successfully
• Building Trust
• Telephone Verbal Skills and Vocal Quality
• Problem Solving and Decision Making
• Handling Difficult Customer Situations
• Managing Your Time and Multi-Tasking
• Controlling Your Stress Level

“If the goal of any call center is to truly provide exceptional customer service, then the front line agents for that call center must be well trained in not only procedures, but have an understanding of that company’s culture and goals. Call center agents are truly the voice of any company they represent and customers form strong opinions based on each individual contact. It becomes paramount that each customer service agent is provided constant communication, feedback and training so that they can continually strive to be the best at what they do.” – Chris Chase, J.Lodge Account Manager, on what makes a call center representative successful.