Skills, tools, determination
J.Lodge provides integrated solutions that improve the customer-care experience within your contact center. Using advanced technology like artificial intelligence–driven speech analysis and industry-leading software like MyQuality, our highly educated and experienced agents analyze your contact center interactions to find insights. Our unique employee model and dedication to technology empower our analysts to deliver the best results in the industry.
History
Business model inspired by a role model
Inspired by a friend with cerebral palsy, our founders adopted a remarkable employee model from the start of our company in 1999. Our mission from the beginning has been to employ persons with disabilities in a nationwide, virtual environment, bringing much-needed job opportunities to a well-educated, yet surprisingly under-employed, segment of the United States.
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J.Lodge is here to help
Talk with our experienced and trained analysts to see how we can increase your productivity, profitability, and customer satisfaction.